I can't see Gear in my account menu
Gear has to be turned on for your organization. Contact us to add it.
A team member can't see Gear, or can't do something in it
Gear has its own permissions for team members, set on your Team page next to the Meals ones. Open Team & access from your account menu, open that person's card, and look for the Wholesum Gear section. Tick what they should be able to do:
- Open Gear and see the gear list, trips and repairs
- Edit the gear list, kits and stock
- Plan and change trips
- Check gear out and back in
- Log repairs and inspections
They're saved with the rest of the card. The Wholesum Gear section only appears if your account has Gear.
Why can't I pick a unit for my trip?
A unit can only be picked if it's Available and not held by another planned trip over this trip's dates, including prep and turnaround days. Check whether it's:
- in maintenance, retired or lost (see its page);
- on another trip or on loan over the same days (the Fleet view shows this at a glance);
- not added yet.
Shortening another trip's dates, cutting its prep or turnaround days, or putting the unit back on that trip frees it up.
Gear says two trips clash
Two trips hold the same unit over the same days. This can happen after a trip's dates are changed or a cancelled trip is reopened. Open either trip and put the unit back (the × next to it), then pick another.
A trip shows "still to pick" but I have enough
The count only includes units free over the trip's dates plus its prep and turnaround days. Check the trip's Prep days and Turnaround days, and the Fleet view for that item.
I checked in by mistake, or recorded the wrong thing
Click Reopen last check-in on the trip's page, then check it in again. See Checking gear back in.
A counted item's numbers look wrong
Open the item in the Gear List and look at its History: every change is listed with the reason, who made it and when. To correct it, use Adjust → Recounted in Inventory, or a Doing a stocktake.
I can't delete a trip
Once a trip's gear has been checked out, it keeps its record and can't be deleted. Cancel it instead.
I can't delete a unit
A unit that's out on a trip can't be deleted until it's checked back in. To keep a unit's history, set its status to Retired rather than deleting it.
I can't change an item's tracking type
Tracking can't be changed once an item has units or a kit list. Delete the item and add it again with the right type, or import it with a new name.
Does Gear work on a phone?
Yes. The Gear menu folds into a bar along the top, trips show as cards, and QR labels open a page made for phones. Some pages with wide tables, such as the Fleet view, are easier on a tablet or computer.
Can I use Gear without meal planning?
Yes. Ask us about a Gear-only account. It opens straight into Gear and leaves out the meal planning menus.
